Introduction
At CarpetWands.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or purchase our products.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit CarpetWands.com or place an order, we may collect information including:
- Name
- Billing and shipping address
- Email address
- Mobile phone number
- Payment information (processed securely by our payment providers)
- IP address
- Browser and device information
- Order history
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide shipping and delivery updates
- Respond to customer service inquiries
- Process payments securely
- Detect and prevent fraudulent transactions
- Improve our website, products, and customer experience
- Comply with applicable legal obligations
We do not sell your personal information.
SMS Communications
If you choose to provide your mobile phone number when placing an order or contacting us, you consent to receive SMS messages from CarpetWands.com related to:
- Order confirmations
- Shipping notifications
- Delivery updates
- Customer support communications
Message frequency varies depending on your orders and support requests.
Message and data rates may apply.
Reply STOP at any time to unsubscribe from SMS messages.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of making a purchase.
We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.
Email Communications
We may send emails regarding:
- Order confirmations
- Shipping notifications
- Customer support
- Warranty or service updates
- Product recall or safety notifications (if applicable)
If you subscribe to promotional emails, you may unsubscribe at any time using the unsubscribe link included in those emails.
Cookies
CarpetWands.com uses cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Services
To operate our business, we work with trusted third-party service providers, including payment processors, shipping carriers, website hosting providers, analytics services, and email service providers.
These providers receive only the information necessary to perform the services they provide on our behalf.
Data Security
We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although no method of internet transmission or electronic storage is completely secure, we continuously work to protect your information using commercially reasonable safeguards.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where permitted by law
To exercise these rights, please contact us using the information below.
Children’s Privacy
CarpetWands.com is intended for professional carpet cleaning businesses and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
CarpetWands.com
Phone: (866)989-WAND or (866)989-9263
Email: support@carpetwands.com
Website: https://carpetwands.com
