Warranty & Lifetime Technical Support

Built for Professionals. Backed by Professionals.

At VPRO®, we believe professional equipment should deliver years of dependable performance and be supported long after the initial purchase.

Our commitment doesn’t end when your order is delivered. Whether you purchased directly from CarpetWands.com or through one of our authorized distributors or resellers, we’re here to help keep your equipment operating at its best.

Warranty Coverage at a Glance

⭐ 2-Year Limited Swivel Warranty

Every VPRO® Swivel Wand includes a 2-Year Limited Warranty on the precision CNC-machined triple-bearing swivel assembly against defects in materials and workmanship under normal professional use.

✔ 1-Year Limited Warranty

All genuine VPRO® products include a 1-Year Limited Warranty covering defects in materials and workmanship under normal professional use.

Covered products include, but are not limited to:

Swivel Wands
Non-Swivel Wands
Stair Tools
Gemini™ Dual Wand Systems
Inline Filters
Genuine VPRO® replacement parts and accessories

✔ Lifetime Technical Support & Guidance

Our commitment continues long after the warranty period.

Own a genuine VPRO® product?

If your VPRO® wand body, component, part, or accessory is engraved with the VPRO® logo, you’ll receive complimentary Lifetime Technical Support & Guidance. Whether purchased directly from CarpetWands.com or through an authorized distributor or reseller, our team is here to help.

Simply email support@carpetwands.com with photos, videos, or a description of the issue, and we’ll gladly assist you with:

Product troubleshooting
Equipment inspection through customer photos and videos
Maintenance recommendations
Repair guidance
Replacement part identification
Product compatibility questions
Configuration recommendations
General technical support

Our goal is to help you keep your genuine VPRO® equipment operating reliably for years to come.

Routine Maintenance (Swivel Models)

To maximize performance and extend the service life of your swivel assembly, we recommend:

Lubricate the swivel assembly every six months using standard automotive grease or green grease.
Periodically inspect the swivel during routine equipment maintenance.
Keep fittings clean and properly lubricated.

Every VPRO® Swivel Wand includes a grease fitting for convenient maintenance.

What Is Covered

This Limited Warranty covers defects resulting from:

Defects in materials
Defects in workmanship
Manufacturing defects
Mechanical failures occurring during normal professional use

What Is Not Covered

This warranty does not cover damage resulting from:

Misuse or abuse
Accidents or impact damage
Improper installation or operation
Unauthorized modifications or repairs
Lack of routine maintenance
Normal wear and cosmetic appearance

Product Selection

The following are not considered warranty issues:

Product color
Cleaning head width
Jet configuration
Personal cleaning preferences
Equipment compatibility after purchase

If you’re unsure which configuration best fits your equipment or cleaning application, please contact us before placing your order. Our team is always happy to help.

How to Request Warranty Service

If you believe your product has a defect covered under this warranty, please contact us before returning any equipment.

Email: support@carpetwands.com

Phone: (866) 989-WAND (9263)

Please include:

Order number (if available)
Product model
Description of the issue
Photos and/or videos of the affected area

Our team will review your request and provide troubleshooting assistance, warranty instructions, or repair recommendations as appropriate.

Our Commitment

Professional equipment is an investment, and we believe exceptional support should be part of every purchase.

Whether you need warranty service, maintenance guidance, or technical support, our goal is to provide honest advice, dependable service, and long-term support for every genuine VPRO® product.

Thank you for choosing VPRO®. We appreciate the opportunity to support your business.