Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Orders may ship from our U.S. warehouse or authorized fulfillment locations.
You will receive tracking information once your order has been shipped.

Shipping Charges

Shipping charges are calculated at checkout based on the products ordered, destination, package size, and shipping method selected.

Oversized items and freight shipments may require additional shipping charges, which will be displayed during checkout or communicated before shipment when applicable.

Domestic Shipping (United States)

We ship via trusted carriers including UPS, FedEx, USPS, and approved freight providers.
Transit times vary by location and carrier but typically range from:

• Standard Ground: 2–7 business days
• Freight Shipments: 3–10 business days

Delivery timelines are estimates and not guaranteed.

Freight & Oversized Items

Certain products (including large wands, dual wand systems, and palletized shipments) may ship via LTL freight.
For freight deliveries:

• A delivery appointment may be required
• Liftgate service must be requested at time of order if needed
• Residential deliveries may incur additional fees

Please ensure someone is available to inspect and receive the shipment.

Inspection Upon Delivery (Important)

Customers must inspect all shipments at the time of delivery.
If visible damage is present:

• Note the damage on the delivery receipt before signing
• Take clear photographs
• Contact us within 48 hours of delivery

Failure to report freight damage within this timeframe may limit our ability to assist with carrier claims.

Risk of Loss

Risk of loss and title transfer to the buyer upon carrier pickup from our warehouse.
Once a shipment has been handed to the carrier, CarpetWands.com is not responsible for delays, damage, or loss caused by the shipping provider.
We will assist in filing claims when applicable.

International Shipping

International customers are responsible for:

• Customs clearance
• Import duties
• Taxes
• Brokerage fees

CarpetWands.com is not responsible for delays caused by customs processing.

Local Pickup

Local pickup is available by appointment only at our Temple City, California location.

Please contact us before arriving to schedule a pickup time.

Pickup Location:
4700 Miller Dr., Unit B-5
Temple City, CA 91780

Phone: (866) 989-WAND (9263)

Email: support@carpetwands.com

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.
Additional charges resulting from incorrect or incomplete addresses will be the responsibility of the buyer.

Delivery Delays

We are not liable for delays caused by:

• Weather
• Carrier disruptions
• Customs clearance
• Labor strikes
• Force majeure events

Questions

For shipping questions, contact:
support@carpetwands.com
We respond within 1 business day.